What we cover

MCR warrants its instruments and accessories to be free from defects in materials and workmanship under normal use and service for a period of 12-months from date of shipment from MCR. If you experience any problems with our products, just phone, e-mail, or write and we will make every effort to resolve the matter to your satisfaction.

During the 12-months warranty, NEVER OPEN THE PRODUCT TO TRY REPAIR IT BY YOURSELF OTHERWISE THE WARRANTY WILL BE VOIDED

If your instrument becomes defective within one year of purchase, MCR will repair or replace your instrument free of charge, including surface shipping costs.

What we do not cover

MCR is not responsible for:

1. Replacing parts damaged by accident or neglect. Your instrument must be installed according to instructions in the User’s Manual;
2. Damage from corrosion is not covered;
3. Damage caused by customer modification of the instrument is not covered.
4. This warranty covers only MCR products and is not extended to equipment used with our products.

Shipping: Although our instruments are built to withstand hard use, we cannot be responsible for damage incurred during shipment. Therefore, to avoid both cosmetic and structural damage if the instrument is shipped in the future, we recommend that you save the original packing material in which we shipped the instrument.